Shipping policy
At Hex & Harlow, every order is packed with care and intention. Below is everything you need to know about our shipping timeframes, methods, and what to expect once your parcel leaves our hands.
Processing Times
All items currently listed are in stock. Please allow 24-48 hours for dispatch.
Shipping Areas
We currently offer shipping within Australia only.
- Standard & Express Post available nationwide
- Local pickup available by arrangement (see below)
Shipping Methods
| Method | Description | Tracking |
|---|---|---|
| Standard Shipping | Sent via Australia Post | Optional |
| Express Shipping | Priority dispatch & delivery | Yes |
| Local Pickup | Pre-arranged collection only | N/A |
All parcels are sent with tracking.
Local Pickup (Burlesque Community)
We offer local pickup at selected burlesque events, classes, or by personal arrangement in Canberra. To arrange pickup please sent me a DM or email.
Shipping Rates
Shipping is calculated at checkout based on delivery method.
Standard AusPost - $5.95
Express AusPost - $9.95
Damaged or Lost Packages
If your item arrives damaged or does not arrive after a reasonable delivery period:
- Contact us within 7 days of estimated delivery
- Include your order number and photos where applicable
- We’ll assess the situation and provide a resolution where appropriate (refund, repair, or replacement)
Need Help?
Reach out to us at support@hexandharlow.com.au with any shipping or pickup questions - we’re happy to help.